Shipping & Returns

Last updated June 28, 2021

SHIPPING POLICY

SHIPPING FEES

  UNDER 93€ OVER 93€
FRANCE 4.93€ FREE
REST OF THE WORLD 8.50€ FREE

 

RETURN POLICY

We hope you will be happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, log in to your account and open a return request. After receiving shipping address, place the item securely in its original packaging and the return form provided, and mail it.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Tips : If applicable, it is cheaper to post your packet as a courier rather than a parcel.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned: 

     ●     personalized products

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please use on on the Contact us page or send us an email at contact@reptilclothing.com.