Version française : Expéditions et retours

Last updated October 28, 2021

SHIPPING POLICY

Same-day shipping for orders placed before 9am, otherwise next-day shipping.

Paris time zone (UTC +1)

SHIPPING FEES

	UNDER 93€	OVER 93€
FRANCE	4.93€	FREE
REST OF THE WORLD	8.50€	FREE

 

DELIVERY TIMES

2-3 DAYS	3-4 DAYS	4-6 DAYS
5-8 DAYS	8-10 DAYS	NO DATA

 

RETURN POLICY

We hope you will be happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the delivery date. All returned items must be in new and unused condition, with original tags and labels attached.

For damaged products, please Contact us first.

RETURN PROCESS

To return an item, log in to your account and open a return request. After receiving shipping address, place the item securely in its original packaging, and mail it.

Please note, you will be responsible for return shipping charges. Pro tip : If your packet is 3cm thick or less, it is usually cheaper to post it as a courier rather than a parcel.

You can use trackable method to mail your return in case you want a proof of delivery.

REFUNDS

Please allow 3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and paiement method. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned: 

     ●     personalized products

QUESTIONS

If you have any questions concerning our return policy, please use the Contact us page or send us an email at contact@reptilclothing.com.